Frequently Asked Questions
- What is the National e-Governance Plan?
NeGP is an ambitious plan of the Government of India that aims at providing all government services to the common man in his locality though a one-stop-shop (integrated service delivery) ensuring convenience, efficiency, transparency and reliability.
- How is NeGP implemented?
The NeGP aims at substantially increasing the pace of e-governance activities in the Center as well as in the states. It proposes to achieve this by implementing, ‘Core ICT Infrastructure Projects’ and the ‘Mission Mode Projects’ in the Center as well as in the states.
- What is the CSC scheme?
CSC may be defined as the front-end delivery points for public, private and social sector services to rural citizens. It is positioned as a ‘Change Agent’, to promote rural entrepreneurship,build rural capacities and livelihoods and enable community participation.
- Who are the stakeholders in this scheme?
The state government, DIT – GoI, SDA (State Designated Agency) and SCA (Service Centre Agency) are the stakeholders. To promote rural entrepreneurship, build rural capacities, enable community participation and collective action for social change requires active participation and close interaction among these stakeholders with the active support of local bodies, opinion makers and interested agencies/institutions involved , commercial or otherwise, in rural areas or markets. Under the CSC scheme, a PPP (Public Private Partnership) model has been proposed to undertake and address such related issues in the most effective way.
- What is the role of state government?
The major roles envisaged for the state Government are as follows:
- Setting up of a High Level Committee for overseeing implementation of the CSC Scheme including selection of SCAs
- Driver for policy, regulatory and other relevant changes
- Service provider for e-Government services, Infrastructure and other support to SDA/SCA
- Decide on integration of CSCs with existing physical/digital infrastructure: Government Agencies/ Departments / Schools, GPs/PHC and Post Offices (in consultation with GOI).
- Decide on integration with schemes in Education, Health, etc.
- Identify the various departmental G2C services that are to be provided through the CSC.
- Provide all sorts of support for framing policies and in deciding the certification process.
- Take all the necessary actions in the implementation of the CSC scheme.
- Provide all sorts of help on the points raised in the guidelines of the state as well as the National e-Governance Plan.
SDA is an agency that is controlled by the state Government to facilitate the implementation of the scheme within the state and to provide requisite policy and support to SCAs. The roles and responsibilities of an SDA are as follows:
- Coordinate and facilitate interactions with various state government departments
- Facilitate e-readiness of the state
- Facilitate integration of the existing ICT enabled and other Government Schemes into the CSC Scheme.
- Provide policy, regulatory and other support at state level
- Help identify CSC locations
- Select SCA under the guidance of the High Level Committee
- Facilitate training, capacity building and awareness campaigns
- Facilitate the SWAN interface
SCA is a prime driver of CSC implementation in a PPP (Public Private Partnership) mode to operate, manage and build the village network and its business.
- Success or failure of Scheme depends on quality of the SCA
- SCAs are expected to come from diverse segments:Corporates, PSUs, SMEs, Training Institutes, NGOs, SHGs, Co-operatives etc.
- Identify applications and services, harness SWAN (State Wide Area Networks)
- Identify, select and train VLEs (Village Level Entrepreneurs), establish the CSC, supply, aggregate and update content.
VLE is the individual identified and retained by the SCA as a franchisee or in any other legal and contractual capacity for day-to-day management, operations and maintenance of the CSCs. Each CSC would be owned and operated by a VLE who is a local from the village.
- Effective Service Delivery:The VLE, through his CSC, should act as a service delivery point where he delivers services from which the population of the catchment area benefits. This delivery of services should lead to efficient management of time, cost and manpower. It is the responsibility of the VLE to efficiently deliver Government services through the CSC.
- Sales and Promotion: The VLE should be actively involved in the sales process of the products and services given to him. He should devise innovative methods of attracting more and more customers to his center.
- Feedback: It is the VLE’s responsibility to provide feedback at regular intervals to the SCA to enable improvement in processes.
- Relation with Government functionaries: The VLE shall maintain cordial relationship with Government and Panchayat functionaries at the local level.
- Promotion of rural entrepreneurship and employment generation
- Improvement in the quality of services by re-engineering the administrative processes
- Greater transparency, efficiency, objectivity, accountability and speed
- Bring Government departments closer to the masses by offering efficient and speedy services through a single window
- Better dissemination of information through web portal
- Reduction in response time in addressing grievances of the people by the concerned departments
- Information and supervision on new innovations and technologies etc. to farmers from experts in the fields of agriculture, horticulture, animal husbandry, health, fisheries etc.
- Latest information on public distribution system, list of beneficiaries under different programmes, government grants given to PRIs and urban local bodies.
- Online feedback from users (citizens, departments, etc.) to improve the quality and features of the project.
- Internet/ E-mail facilities and links to various departmental websites through District Headquarter
- Promote setting up of small businesses
- New markets for business and products like handicrafts, dried foods etc
- Information on agricultural inputs, weather, commodity prices, health
- Improved system at cheaper costs, hence saving of extra time and money which villagers have to otherwise spend to travel to the city.
- The CSC Scheme would allow state and Central government agencies to directly link up with citizens without a long chain of intermediaries. Such a system would not only save huge costs but also reduce systemic red tape as well as service delays, thereby leading to better quality of governance.